The Day Center Services Supervisor oversees the Team working in the Day Center and other program staff delivering a range of supportive services at the 801 East Men’s Shelter & Service Center. The program is funded by a grant agreement with the District’s Department of Human Services (DHS). Service components include a Day Center; Housing Focused Case Management and Employment Services across Low Barrier Shelter, Workbed, and Senior/Frailty temporary housing programs; and Recuperative Care (aka Medical Respite) as well as the Health Clinic which is operated under a sub-provider. The Supervisor directly manages the roles of Day Center Specialist, Employment Specialist, Benefits Specialist, Peer Specialist, and other staff or volunteers associated with the Day Center services and amenities. The Day Center Services Supervisor may also support the Program Director with other responsibilities as assigned to ensure that the goals and objectives of the Supportive Services program are accomplished at the 801 East Men’s Shelter. The Supervisor collaborates with other key service and operational partners to ensure a smooth experience for shelter stayers aka clients (e.g., Housing Focused Case Management, Health Clinic, Respite Program, Shelter Operator, Food Service Vendor, Housekeeping, Security, etc.).
Overall, the Day Center Services Supervisor is responsible for developing and promoting high quality, innovative, and integrated supportive services. The Supervisor oversees services provision and coordination in a manner that is culturally humble/responsive, trauma-informed, and evidence-based. The Supervisor ensures program staff embody a “Radical Hospitality” approach while delivering and coordinating supportive services.
SUPERVISION OF DAY CENTER SERVICES & AMENITIES
- Ensure smooth performance of Day Center services and amenities including programming and workshops in the multipurpose room, laundry room, computer lab, clothing shop, barbershop, etc.
- Coordinate with the Shelter Operations staff to ensure access to showers and laundry and any other relevant areas in the Day Center located in multiple spaces throughout the building.
- Troubleshoot any Day Center-related issues with appropriate staff e.g., shelter operations, facility, security, cleaning, etc.
- Develop the schedule and programming for the Day Center, including direct, individual services provided by staff, direct services provided by co-located partners or subgrantees, and group classes/activities.
- Identify community partners to support programming in the Day Center, which may include services provided by Supportive Services staff on other teams, volunteer/pro-bono services, or services funded from other resources.
- Develop and maintain a budget for guest welcome and comfort items, e.g. snacks, beverages, hygiene items.
- Identify ways to leverage additional resources for guest welcome and comfort items through partnerships or donations.
- Monitor Day Center service quality and utilization, including obtaining periodic client feedback on all services provided in the Day Center.
- Establish written protocols for the management of the Day Center per Grant Agreement Guidelines.
- Oversee Day Center Performance & Utilization Metrics per Grant Agreement Guidelines.
- Monitor proper implementation of the client service plan and provide clinical, practical, and technical support to Day Center Services staff as needed.
- Assures all case notes and other consumer care documentation necessary for high quality case management and supportive services is completed within timeliness standards (e.g., 24-48hrs). One hundred (100) percent compliance is expected.
- Collaborate with clients and advocate for suitable match in services and resources when appropriate.
- Conduct weekly team meetings and daily team check-ins to ensure Day Center Services staff are delivering high quality supportive services consistent with grant agreement deliverables and consumer input.
- Coordinate appropriate Day Center Services staff coverage.
- Provide direct Day Center Services to consumers as needed.
STAFFING, TRAINING, & PERFORMANCE MANAGEMENT
- Hire and onboard program staff including Day Services Specialist(s), Employment Specialist(s), Benefits Specialist(s), Peer Specialist(s), and potentially other program staff (or volunteers) as assigned.
- Supervise Day Center Services staff, volunteers, and others who provide a range of services that support/promote overall wellbeing and skills development with clients; includes all aspects of supervision including delivery and documentation of high-quality services that are trauma informed.
- Assess program staff performance, including a regular evaluation process where staff are provided with feedback and development opportunities.
- Provide modelling and guidance with program staff working across the project.
- Support Program Director with designing, organizing, and facilitating staff training (either directly or through a third party).
- Support supervisors and program staff with building rapport/relationships with other service providers in the community, alerting DHS when assistance is needed.
- Participate in Supervisor on-call rotation.
- Assist with other duties as assigned by the Program Director.
In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:
- Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
- Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
- Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
- Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
- Completes and stays current on role specific and organizational wide training.
- Performs other duties as assigned on an as-needed basis.
- Bachelor’s degree in related health, human services, social services or equivalent required; Master’s degree in Social Work, Counseling, Public Health, or equivalent preferred
- Graduate or Independent level clinical licensure issued in the District of Columbia strongly preferred (e.g., LGPC, LGSW, LPC, LICSW, LISW); If eligible for licensure, then must have application on file with appropriate Board.
- 5 years’ experience working in a direct service environment required
- 3 years’ supervisory experience required
- Experience working with adults experiencing mental health, substance use, and or trauma required
- Experience working in homeless services and/or supportive housing preferred
- Experience with the “Housing First” model preferred (And experiencing with Critical Time Intervention, Motivational Interviewing, and Stagewise Case Management also a plus)
- Experience in crisis response and management preferred
- Ability to conceptualize, prioritize, and teach case management services including assessment, delivery, and documentation of services
- Experience with non-profit organizations a plus
- Demonstrated ability to communicate effectively and influentially with members of all levels within an organization
- Effective interpersonal skills required, along with a high level of discretion and a manner of confidentiality
- Proficiency in Microsoft Office Suite software (Word, Excel, Outlook, PowerPoint, etc.)
- Proficiency utilizing electronic health record systems, or client data/management information systems. Experience with Homeless Management Information System (HMIS)